Description

Job Description:

Business Overview

Rakuten Payment, Inc. is the Rakuten Group's payment arm.
It provides payment services such as "Rakuten Pay" and "Rakuten Point Card," connecting merchants (stores where Rakuten Payment services can be used) with users, and contributing to the promotion of a more convenient cashless society.

Department Overview

The Customer Service Development Department is responsible for developing cross-cutting services for Rakuten Payment's merchant partners and for internal use within Rakuten Payment, Inc.

This department is consistently involved in the development of platform services that span various payment services, from the planning stage through to post-release operation. We handle a wide range of services, including management tools for merchants that support their operational efficiency and sales growth, as well as AI-powered data integration platforms and fraud detection systems that assist internal operations.
A distinctive feature of this role is that it is not limited to a specific business, allowing for the acquisition of a broad understanding of Rakuten Payment service market trends and business knowledge.

It is a rewarding environment where you can contribute to the growth of the payment business by leveraging cutting-edge technology.
Achieving a Win-Win-Win for payment users, payment merchants, and Rakuten Payment through innovative technology and customer-centric services.

Strengthening the Development System to Meet Diverse Needs

Rakuten Payment continues to grow rapidly, and demands from both our merchant partners and internal teams are becoming increasingly diverse and sophisticated. Currently, our existing personnel are unable to respond to all needs quickly enough. Therefore, it is an urgent priority to strengthen our development system and build a structure that can provide the best services to a greater number of users. By solving this challenge, we can accelerate the growth of Rakuten Payment.

Position:

Why We Hire

To strengthen our organization in line with the expansion of the services and products we oversee, we are looking for individuals who can work alongside our existing members to build services while incorporating new technologies.

Attraction of the Position

• Gain a Broad Perspective and Diverse Experience
  Since you will be involved across a wide range of Rakuten Payment services (such as Rakuten Pay and Rakuten Point Card), you will not be confined to a specific domain, allowing you to gain a broad perspective and diverse experience.
• Involvement from Planning to Operation
  You will be consistently involved in all stages of service development (planning, design, development, testing, release, and operation), allowing you to experience the satisfaction of bringing your ideas to fruition.
• Access and Utilize Cutting-Edge Technology
  You will be involved in the development of data integration platforms and fraud detection systems that utilize cutting-edge technologies such as machine learning and AI, enabling you to enhance your technical knowledge and skills.
• Significant Discretion and Proactive Work
  You will have significant discretion, making it easy to reflect your ideas and judgments in the service, allowing you to proactively drive service development.

Position Details

Overview:

As a Product Manager, you will be responsible for the development and operation of products provided across the board to Rakuten Payment's merchant partners and to internal Rakuten Payment teams. You will conceptualize and plan products that contribute to users and business, negotiate and discuss with various stakeholders, and drive product development in collaboration with engineers. After service release, you will contribute to the expansion of the product by implementing measures to improve features and increase usage rates.

Product managers and engineers work together as a single team (4 to 9 members per team) to develop and operate services with a focus on contributing to users and the business.

• Maximizing the value of products provided to users
• Continuous product improvement
• Project management (leading development projects)
• Post-release service operation

Work Environment

Product managers and engineers work together as a single team (4 to 9 members per team) to develop and operate services.

Nationality Ratio: 60% non-Japanese, 40% Japanese

English/Japanese Usage Frequency

Japanese Usage Frequency:

90% of work involves using Japanese.

Situations for English Usage:

Communication with foreign national members and offshore members.

Reading and creating technical documents.

Number of Ongoing Projects:

*Number of products/services running concurrently: Approximately 10 services

*Number of projects per service: 4-5 projects

Career Path
After joining, your career path can be flexibly designed according to your aspirations and skills. For example, if you have a strong desire to explore technology, you can challenge more advanced technical issues as a Product Manager with a strong technical focus. If you have a high interest in data analysis, you can drive data-driven decision-making and lead products to success as a Product Manager strong in data analysis. Furthermore, for those who wish to demonstrate leadership, career advancement to Product Owner or Group Manager leading multiple teams is also possible. At our company, we carefully support your growth through regular career consultations.

Expected Role After Joining
After joining, we would like to entrust you with the optimal role, considering your skills, experience, and aspirations. For example, even if you have limited product management experience but have a strong background in project management, we will start you in a role where you can leverage those skills, and then carefully onboard you so that you can gradually acquire product management skills.

Mandatory Qualifications:

• More than 3 years of experience in the development and operation of web applications.
• Experience as a Product Manager / Producer / Director for web services.
• Communication skills to engage stakeholders and drive initiatives forward.
• Ability to promote system development in cooperation with engineers.
• A challenging spirit and the ability to proactively perform tasks.
• Experience with waterfall development.
• Experience in team management (including member development).
• Experience in system development as an engineer.

Desired Qualifications:

• Experience with Agile development
• Experience in team management (including member development)

Languages:
English (Overall - 1 - Beginner), Japanese (Overall - 4 - Fluent)