Description

Job Summary

The Technical Captionist is a member of a cross-functional team responsible for promoting research and development of access technologies that will positively impact the quality of lives for all deaf and hard-of-hearing individuals.
Individuals in this position will primarily be responsible for providing live, real time captioning, and secondarily for collaborating with the CAT Software Development team to design, test (dev/user/pilot), and maintain products and solutions for the Center on Access Technology.

Job Responsibilities

Responsibilities include:

• Access Services
  • Provide real-time captioning services to pilot and implementation testing of captioning solutions, including but not limited to solutions developed by the NTID Center on Access Technology. Produce rapid and accurate translation of spoken information, to be simultaneously viewed by students and other consumers as needed in a variety of live settings (classrooms and other educational settings, workshops and presentations, demonstrations, etc.).
  • Use consumer feedback to assess effectiveness of service provided, and to recommend product improvements and enhancements.
  • Prepare for captioning assignments (gather and review relevant materials) to ensure clear understanding and translation of information. Proofread and edit transcripts (content, grammar, punctuation, and spelling) to ensure accuracy of information before distribution.
  • Assist with and adapt communication to facilitate understanding between hearing and deaf individuals.
• Participate in the design, testing, and maintenance of CAT products and technology.
• Provide technical and user support for captioning solutions. Analyze and respond to questions or concerns involving software and hardware issues, and training, and system implementation. Follow up as needed and document bugs and other technical issues for development team review/investigation.
• Represent NTID CAT on internal and external projects to support the continuous improvement of access technologies and develop captioning best practices and standards on a broad scale.
• Must be able to work hours that correspond to service requests, including occasional evenings.
• Attend ASL classes, if able, to better facilitate communication with individuals who are deaf and hard of hearing.

Required Qualifications

• HS/GED
• Associates degree or Equivalent experience
• Technical Captionist 1 position
  • 117H. Salary Range $20.04-$33.57
  • Does not require prior captioning experience.
  • Minimum typing speed of 65 wpm required.
• Technical Captionist 2 position
  • 118H. Salary Range $21.95-$36.77
  • Requires 2-4 years of captioning experience.

Please note: this position requires:

• Required to sit or stand for the duration of an event (up to 90 minutes).
• Ability to troubleshoot hardware and software problems in high-pressure settings.
• Ability to transport laptop and peripherals (up to 15lb.) to/from assignments.

Skills:

• Ideal candidate will have some or all of following skills and experience:
• Excellent writing and communication skills
• Excellent organizational skills
• Excellent problem solving and analytical skills
• Demonstrated commitment to maintaining project and assignment information confidential
• Comfortable working in setting with diverse populations and modes of communication
• Accustomed to working with computers and new technology
• Ability to work independently under moderate supervision

Preferred Qualifications

• Operational knowledge of captioning systems and technologies, as well as captioning practices and procedures.
• Excellent critical thinking skills for analyzing information and providing solutions. For example, ability to delineate between routine bugs and issues, and unique, infrequent, or large-scale issues.
• Strong multi-tasking ability. Able to listen, read, and type while maintaining high level of accuracy.
• Ability to consistently perform routine tasks, and apply innovation and creativity to resolve impromptu or persistent technical and situational issues.
• Ability to coach/mentor others related to captioning technology and systems implementation.

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.